24/7 service centre

The service provides customers with professional assistance 24 hours a day, 7 days a week, 365 days a year.
We provide comprehensive support to our business partners at every stage of our cooperation.
We serve customers at domestic and international level and participate in implementation projects all over the world.
We respond immediately to every request.

At E+H, we focus on the reliability of the equipment we produce, which is why, in addition to a high-quality product, we offer professional and fully available warranty and post-warranty service.

Full machine monitoring and diagnostics

A professional dispatch centre enables us to provide remote customer support with full process diagnostics via the EH-SmartMine application, which offers visualisation of the operating parameters of the production process and the equipment installed in the facility. EH-SmartMine is a proprietary, comprehensive and fully flexible software solution that allows for full remote control of the production process.

We operate 24 hours a day, 7 days a week.

Our service technicians are highly qualified staff who offer support and technical advice around the clock – guaranteeing the security and continuity of the implemented solutions.

Immediate response

We respond immediately after receiving a problem report. We remotely diagnose the failure and, if possible, neutralise the problem remotely. In situations requiring personal intervention, we reach the customer within a few hours of receiving the report.

Partnership-based relationships

We focus on professionalism, personalised communication and partnership. We focus on the customer’s needs, which we solve together. We build relationships based on trust, which translates into long-term cooperation.